WorkMe Legal & Data Safety

Privacy Policy

Effective Date: March 30, 2026 | Applies to WorkMe Customer App (`com.workme.customer_app`) & WorkMe Partner App (`com.workme.worker_app`)

1. Overview & Commitment

WorkMe Services ("WorkMe", "we", "us", or "our") operates the WorkMe Customer App (`com.workme.customer_app`) and WorkMe Partner App (`com.workme.worker_app`). We are committed to protecting the privacy, security, and personal data of our customers, contractors, and daily wage worker partners in accordance with applicable Indian data protection laws and Google Play Store Data Safety policies.

2. Information We Collect

A. Information Collected in Customer App (`com.workme.customer_app`):

  • Personal Identity: Full Name, Mobile Phone Number, Gender, and Email Address.
  • Work Site Location: Precise GPS coordinates (`ACCESS_FINE_LOCATION`) and street address selected by you to dispatch workers to your site.
  • Booking Data: Trade category requirements, worker headcount, daily rate card totals, and 4-digit shift OTPs.

B. Information Collected in Worker Partner App (`com.workme.worker_app`):

  • Personal Identity & Profile: Full Name, Mobile Phone Number, Gender, and Profile Selfie Photo.
  • KYC Verification Documents: Photos of government-issued Aadhaar and PAN cards uploaded for partner verification and fraud prevention.
  • Precise Location Coordinates: Foreground and background GPS coordinates collected when on duty to match nearby work site requests.
  • Trade Category & Earnings: Primary trade skills (Painter, Mason, Helper, Electrician, Plumber), completed shift count, and wage payouts.

C. Technical & Device Identifiers (Both Apps):

Firebase Cloud Messaging (FCM) device tokens used to send instant job alerts, ringing work calls, and shift status notifications.

3. Prominent Background Location Data Disclosure (WorkMe Partner App)

The WorkMe Partner App (`com.workme.worker_app`) collects precise location data (`ACCESS_FINE_LOCATION`, `ACCESS_BACKGROUND_LOCATION`) to enable instant daily wage job matching, PostGIS distance-wave dispatching, and customer work site distance calculations even when the app is closed or not in use, provided the worker partner has toggled their status to "ON DUTY / ONLINE".

Location collection automatically stops the moment the worker partner toggles "OFF DUTY / OFFLINE". Location data is used strictly for job dispatch matching and is never sold to third parties or used for advertising.

4. How We Use Your Information

  • Facilitate instant customer-to-worker dispatch based on PostGIS proximity waves to the work site.
  • Send 21-second ringing work calls to online worker partners near the work location.
  • Verify shift start and end times using 4-digit One-Time Passwords (OTPs).
  • Calculate transparent daily wage payouts based on official regional Chowk rate cards.
  • Verify partner identity, prevent fraud, and ensure site safety.

5. Data Sharing & Disclosure

We do not sell personal data to any third party. Data is shared strictly as necessary to deliver services:

  • Between Customer & Worker: First name, profile photo, and work site address are shared during an active assigned booking to enable shift fulfillment.
  • Service Providers: Supabase (Database & Authentication), Firebase Cloud Messaging (Push Notifications), and MSG91 (SMS OTP Delivery).

6. Account Deletion & Data Retention Right

All users (customers and worker partners) have the right to request permanent deletion of their account and associated personal data at any time.

To request account deletion, send an email from your registered mobile number/email to workmeservice.in@gmail.com with the subject "Account Deletion Request". All personal profile records, addresses, and uploaded document images will be permanently purged within 7 business days.

7. Contact Support

WorkMe Services

Hyderabad, Telangana, India

Email: workmeservice.in@gmail.com